Support

Changing your name

Open Profile from the avatar at the top left of the home screen and edit the name field while you're online (once you've played online at least once). It's used at the table, in the match log and on the leaderboard.

Names are unique and checked on our server: a name that's taken or unsuitable is refused, and a long one is shortened. If yours came back different from what you typed, that's why.

Playing on another device

You can play the same profile — name, coins, rank and progress — on two devices. On the device that has your profile, open Profile → Linked devices and make a code (you need to have played online once). On the other device, go to Profile → Linked devices → I have a code and enter it within ten minutes.

If the second device already had a profile of its own, linking replaces it, and the app asks before it does. Settings, the cosmetics you've chosen and solo statistics stay on each device. You can unlink the second device from the same screen at any time; it then starts as a new player, and your profile stays on the first.

What coins are for

Coins pay the entry fee for ranked matches and unlock tables, rooms, card backs and avatars. You earn them by playing — a top-two ranked finish, the Daily Deal and its streak, daily challenges, new levels and season rewards — and you can also watch a short video for coins when you run out. They cannot be bought, are not money, and have no value outside the game.

If you run low, your balance is topped up once a day when you open the app, so being out of coins is temporary and never costs you anything.

Ads

Ads from Google AdMob keep Bridge Co free: a banner during games, an ad at the end of some matches, and videos you can choose to watch for coins. The app never asks to track you, so they're served without your device's advertising identifier.

Coins for a video arrive once Google confirms it was watched to the end, usually within a few seconds; a video closed early earns nothing. If you're in a region where Google asks for your consent to ads, you can change your answer in Settings → Privacy → Ad privacy choices.

If an ad looks inappropriate, email support@nauvis.app with a screenshot and what it was advertising, and we'll look into blocking it.

How ranked works

Ranked matches cost coins to enter and move a rating that resets each month. Empty seats are filled so a match can start promptly, and your placement against everyone at the table decides the rating change. The global leaderboard shows the current season.

Friends' matches don't affect your rating, but they do count toward the lifetime statistics on your profile — unless the table included bots below expert level, in which case they don't, so that easy games can't pad your record.

Playing with friends

Choose Online, create a private table, and share the code. Up to seven can play. Only the host can start the match. If someone loses signal their seat is held for a short while before a bot takes over, and they rejoin in the same seat if they get back in time.

Learning the game

The tutorial runs automatically the first time you open the app, and you can return to it any time from the book icon on the home screen. It's ten short lessons, five of them hands-on puzzles played with real cards.

Something's wrong

The quickest way to tell us is Settings → About → Send feedback (or touch and hold the app icon and choose Send Feedback). It goes straight to the developer, with your app version so a bug can be tracked down. For a reply, or if something's urgent, email support@nauvis.app with a description of what you were doing and a screenshot if you have one. Bug reports from players are the fastest way things get fixed.

Privacy and data

Bridge Co has no accounts and never asks for your email, phone number or real name. The privacy policy sets out exactly what is and isn't stored.

To erase everything held against your player record, open Settings → About → Delete my player data in the app. It happens immediately and cannot be undone; deleting your data explains exactly what goes and what stays.